How to Make a Complaint

Last updated: October 2026

Imagine a call that left you confused, or a provider visit that did not go as planned. We want to hear about it. Every homeowner who contacts Herobad Mold Help should get a fair and honest experience. This page shows how to raise a complaint and what follows. It is a general template and is not legal advice.

What You Can Tell Us About

You can write to us about:

• Your experience when you called or contacted Herobad Mold Help
• The way your personal information was handled
• Anything on this website that seems unclear or wrong
• The conduct of a provider we connected you with

If the Issue Is With a Provider

Providers in our network are independent businesses. They answer for their own estimates, pricing, test results, work and customer service. If something went wrong with work in your home, the usual first step is to raise it with the provider directly and keep a written record.

We still want to know. Feedback about providers helps us keep our network honest, and providers who repeatedly fall short of our expectations may be removed. Please keep in mind that Herobad Mold Help cannot settle contract disputes, issue refunds for a provider's work or make decisions for a provider.

Sending Your Complaint

Email contact@herobad.living and include:

• Your name and a way to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you would like

After You Write

We will confirm we received your complaint by email, usually within a few business days. We will look into what happened, which may include contacting the provider. Then we will reply with what we found and any steps we are taking.

Still Unhappy?

If our answer does not satisfy you, reply and ask us to take another look. You can also reach out to your state's consumer protection office or attorney general, or to your local Better Business Bureau. If your state licenses mold assessors or remediators, the licensing agency may be able to help too.

Contact

Email: contact@herobad.living